Returns Policy

Nothing is more important at Undercover than producing a high-quality product for you, your family and friends. If in the unlikely circumstance you’re unhappy with Undercover or any of our products, send us an email and we will get back in contact with you. Please make sure you tell us about the reason for your return.

Please allow 2–3 working days for a reply.

Once we have been in touch we'll ask that you securely package the sleep bag and send it back to us via a traceable method to the following address: Undercover, 179 Wrekin Road, RD 2, Blenheim 7272.

Your original shipping fee is not refundable.